Net Miles Of Smiles

 

Because Nice Matters
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When I was 20 and still in college, I worked for a large chain
store where jewelry was their main product.

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At Christmas time, it was understood that when the jewelry
department got busy, and because that’s where the greatest
margin of profit was, that all available employees were to help
with sales in the jewelry ‘pit’.

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We were all trained to work the counters, but we got a minimum
percentage of commission compared to the regular salespeople’s
salary and commissions. This one evening, the customers were
three deep all around the four sides of the jewelry counters.

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One by one we served the customers and it finally got to a
manageable group in about two hours. Some of my co-workers were
tired and wanted to go back to their departments. Some were
allowed to leave, but I was asked to stay and finish helping our
customers find the jewelry that they were shopping for.

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As I was just about to walk my current customer to the registers
so that she could checkout, I caught sight of a VERY large man
in just filthy overalls.

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He was muddy and he smelled!

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When I returned to the sales counter, all of the other college
students that were there working were whispering and giggling
and not very discreetly.

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I asked them what they were whispering about. And they pointed
to the man at my section of the counter. I told them not to be
so mean. He might be able to hear them. I told them to have the
Christmas spirit and be nice. Because Nice matters.

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They were still giggling as I went to see how I could help him.
When I got to him, he really did smell. It was pretty bad, but
I figured he really wanted something as he had waited a long
time. He thanked me for coming to him and asked to see a
$40,000 aquamarine and diamond ring in the case.

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Gasps and more giggles exploded from my co-workers when they

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