Enjoying What You Do‏

Posted: under "A Slice Of Life", Inspirationals.
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 Philippine Airlines Flight Attendant by aerovelo16

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Plato said that work should be play.  Some airline employees are
taking him seriously.  After landing, one flight attendant announced,
“Thank you for flying Delta Business Express. We hope you enjoyed
giving us the business as much as we enjoyed taking you for a ride.”
(I like the honest approach.)

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As a plane touched down and was slowing to a stop in Washington, a
lone voice came over the loudspeaker: “Whoa, big fella. WHOA!” (Who
says you can’t have fun with your job?)

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One pilot made this weather announcement: “Weather at our
destination is 50 degrees with some broken clouds, but they’ll try
to have them fixed before we arrive.”

 

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“As you exit the plane,” a flight attendant said, “please make sure
to gather all of your belongings. Anything left behind will be
distributed evenly among the flight attendants. Please do not leave
children or spouses.”

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And passengers reported that they heard this from the crew just as

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First Air 727-100 by caribb

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Comments (0) Oct 01 2009

GREAT SERVICE IS A CHOICE

Posted: under Inspirationals.
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During Customer Service Week please share this great customer service story with your co-workers and…your customers. It’s a simple way to say…We Appreciate Your Business!

Great Service Is a Choice

(Excerpt from The Simple Truths of Service)

No one can make you serve customers well. That’s because great service is a choice. Years ago, my friend, Harvey Mackay, told me a wonderful story about a cab driver that proved this point. He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey. He handed my friend a laminated card and said:

“I’m Wally, your driver. While I’m loading your bags in the trunk I’d like you to read my mission statement.” Read More

Comments (0) Oct 06 2008

“CREDIT CARD SAFETY. . .VERY VERY VERY IMPORTANT!!”

Posted: under "A Slice Of Life", Advice & Tips.
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Not sure if you have seen this. Some important info. . .

Subject: VERY VERY VERY IMPORTANT!! CREDIT CARD SAFETY. . .

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Be sure to read Scene 3
Quite interesting.

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SCENE 1.
This is a new one.

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People sure stay busy trying to cheat us, don’t they?

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A friend went to the local gym and placed his belongings in the locker.
After the workout and a shower, he came out, saw the locker open, and thought to himself, “Funny, I thought I locked the locker.

Hmm, “He dressed and just flipped the wallet to make sure all was in order.

Everything looked okay - all cards were in place.

A few weeks later his credit card bill came - a whooping bill of $14,000!

He called the credit card company and started yelling at them, saying that he did not make the transactions.

Customer care personnel verified that there was no Mistake in the system
and asked if his card had been stolen.

“No,” he said, but then took out his wallet, pulled out the credit card, and yep - you guessed it - a switch had been made.

An expired similar credit card from the same bank was in the wallet.

The thief broke into his locker at the gym and switched cards.

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Verdict: The credit card issuer said since he did not report the card missing earlier, he would have to pay the amount owed to them.

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How much did he have to pay for items he did not buy?

$9,000! Why were there no calls made to verify the amount swiped?

Small amounts rarely trigger a “warning bell” with some credit card companies.

It just so happens that all the small amounts added up to big one!

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SCENE 2.

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A man at a local restaurant paid for his meal with his credit card.

The bill for the meal came, he signed it,and the waitress folded the receipt
and passed the credit card along.

Usually, he would just take it and place it in his wallet or pocket. Funny enough, though, he actually took a look at the card and, lo and
behold, it was the expired card of another person.

He called the waitress and she looked perplexed.

She took it back, apologized, and hurried back to the counter under the watchful eye of the man.

All the waitress did while walking to the counter was wave the wrong expired card to the counter cashier, and the counter cashier immediately looked down and took out the real card.

No exchange of words — nothing! She took it and came back to the man with an apology.

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Verdict:

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Make sure the credit cards in your wallet are yours.

Check the name on the card every time you sign for something and/or the card is taken away for even a short period of time.

Many people just take back the credit card without even looking at it, “assuming” that it has to be theirs.

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FOR YOUR OWN SAKE, DEVELOP THE HABIT OF CHECKING YOUR CREDIT CARD EACH TIME IT IS RETURNED TO YOU AFTER A TRANSACTION!

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SCENE 3:

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Yesterday I went into a pizza restaurant to pick up an order that I had called in.

I paid by using my Visa Check Card which, of course, is linked directly

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Comments (3) Jul 10 2008