GREAT SERVICE IS A CHOICE
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During Customer Service Week please share this great customer service story with your co-workers and…your customers. It’s a simple way to say…We Appreciate Your Business!
Great Service Is a Choice
(Excerpt from The Simple Truths of Service)
No one can make you serve customers well. That’s because great service is a choice. Years ago, my friend, Harvey Mackay, told me a wonderful story about a cab driver that proved this point. He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey. He handed my friend a laminated card and said:
“I’m Wally, your driver. While I’m loading your bags in the trunk I’d like you to read my mission statement.” Read More
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Oct 06 2008